Experian.

Experian is one of three credit reference agencies in the UK. Similar organisations exist in other European countries and the USA. We keep information on people's credit histories. This information is available to lenders to help them decide whether or not to accept credit applications from their customers. We also have a legal obligation to provide you with access to the information we hold about you.
To query information on your credit report

There are 3 ways to contact us.
· Send us your query online using the 'Query Your Report' tab (above).
· Phone us on 0870 241 6212. Our lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am to 1pm. You may want to avoid our busiest times, which are weekdays between 10 and 11am, and between Noon and 2pm.
· Write to us at Experian, PO Box 9000, Nottingham NG80 7WP, quoting the entry number(s) of the entries you want to query.
When you write to us or send a query online we answer and resolve your query as quickly as we can. The average length of time we take to resolve queries is currently about 8 days. Some queries are resolved more quickly, while others take a little longer, for example when we need to contact other companies for information. We will let you know if we need extra time to help you.

The law gives us 28 days at most to get back to you, but we will always try to give you an answer much faster.

Before you write, phone, or use the 'Query Your Report' tab, please have a look through these Frequently Asked Questions to make sure we haven't already answered your question.